We take your privacy very seriously. Learn more here about how we protect the privacy and personal data of our customers and users of our services.
WHAT PERSONAL DATA DO WE COLLECT?
| DATA CATEGORIES | EXAMPLES |
|---|---|
| Identification | Name, Tax ID Number, Address, Date of Birth, Marital Status |
| Contact | Phone and Email |
| Profile and Interests | Services and products purchased, frequency of visits, dates of visits, technical history, etc. |
WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?
WHY DO WE COLLECT THIS DATA?
• Consent
When we have your prior and express consent in writing, either on paper or online.
• During the term of a service contract
When the processing of personal data is necessary for the conclusion, performance, and management of the service contract.
• Compliance with a legal obligation
When the processing of personal data is necessary to comply with a legal obligation to which ISABEL MARIA FERREIRA DOS SANTOS – PROJECTS, UNIPESSOAL LDA is subject to, either directly or indirectly (pursuant to the service agreement with the client).
WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
• Public entities (Tax Authority, Courts, etc.)
Entities to which data must be disclosed by law.
• Subcontractors
Your data may be transferred to subcontractors so that they may process it on our behalf.
In this case, we will take the necessary contractual measures to ensure that subcontractors respect and protect the data subject’s personal data.
WHAT DO WE DO WITH PERSONAL DATA?
Personal data may be used for billing services; promoting marketing campaigns; defining consumer profiles; optimizing the customer experience; and adapting and developing new products or services.
HOW LONG DO WE STORE PERSONAL DATA?
• Data required to comply with legal obligations
This data will be retained for the legally required period (for example, Tax Administration – 12 years).
• Other data
will be retained only for as long as necessary to fulfill the specified purpose or, as applicable, until you exercise your right to object, your right to be forgotten, or withdraw your consent.
HOW CAN YOU ACCESS THE PERSONAL DATA WE HOLD ABOUT YOU?
You may request access to your personal data at any time by sending a written request to geral@isabelsantosatelier.pt and we will respond within 30 days at the latest. You can also view our privacy policy online at any time at https://isabelsantosatelier.pt/. We are committed to complete transparency and will not hide any information in the fine print.
WHAT ARE YOUR RIGHTS, AND HOW CAN YOU EXERCISE THEM?
• Right of Access
The right to obtain confirmation of which of your personal data are being processed and information about them, such as the purposes of the processing and the retention periods, among other details.
• Right to Rectification
The right to request the correction of your personal data if it is inaccurate or to request that incomplete personal data be completed.
• Right to Erasure or the Right to Be Forgotten
The right to have your personal data erased, provided there are no valid grounds—particularly legal grounds—for retaining it (for example, legal obligations imposed by the Tax Authority or the courts).
• Right to Data Portability
The right to receive the data you have provided in a commonly used digital format or to request that your data be transmitted directly to another entity.
• Right to Object
The right to object to or withdraw your consent to data processing at any time, provided there are no valid grounds—particularly legal grounds—for retaining the data (for example, legal obligations imposed by the Tax Authority or the courts).
• Right to Restriction
Right to request the restriction of the processing of your personal data, either by suspending the processing or by limiting the scope of the processing to certain categories of data or processing purposes, provided that there are no valid grounds—particularly legal grounds—for retaining it (for example, legal obligations imposed by the Tax Authority or the courts).
• Right Not to Be Subject to Automated Decisions
The right not to be subject to decisions made solely on the basis of data processing carried out by a computer program designed to evaluate certain characteristics of the data subject, provided that there are no valid grounds—particularly legal grounds—for retaining such data (for example, legal obligations imposed by the Tax Authority or the courts).
• Right to File a Complaint
The right to file a complaint with ISABEL MARIA FERREIRA DOS SANTOS – PROJECTS, UNIPESSOAL LDA and/or the supervisory authority (CNPD) using the following contact information:
Address: Rua de São Bento No. 148, 3rd Floor, 1200-821 Lisbon
Tel.: +351 213928400 – Fax: +351 213976832 E-mail: geral@cnpd.pt
• Right to Be Notified
The right to be notified by the data controller of situations in which personal data has been rectified or erased, or in which a personal data breach has occurred that poses a high risk to personal rights and freedoms, unless this proves to be impossible or would involve a disproportionate effort.
You may exercise your rights at any time by sending a written request to geral@isabelsantosatelier.pt.
We will always respond within 30 days.